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Customer Service Medical Sector

09/20/2016

CuServ0916mi

Medical Device

Milano

Italia

Permanent Job

Description:

A leading company in the medical sector, it is looking for a customer service center for its Milan office.

The figure will perform the following activities:

  • Verification and completion of orders, ensuring proper administrative management of customers and                            maintaining relations with hospitals
  • Monitor sales and interface with customers to solve problems related to order processing
  • Manage customer and material records (sales reviews),
  • Manage relationships with customers by providing direct assistance (home care channel)
  • Manage relationships with couriers ensuring compliance with both the service levels defined by the contract and        the related costs
  • Ensure compliance with the legal requirements and operating procedures regarding safety and hygiene at work
  • Ensure timely and correct participation in hospital tenders and correct management of the provider

Requirements:

  • Previous experience in the role of pharmaceutical, diagnostic and medical device companies
  • Excellent knowledge of the SAP management system
  • Tax expertise and knowledge of the pharmaceutical legislature
  • Good knowledge of the English language

Framing and RAL will be evaluated based on previous skills and experience.

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